Professional Objective
Dynamic and results-oriented professional with 10+ years of experience in administration and human resources seeking to leverage expertise as a Head of Administration. Demonstrated success in implementing efficient processes, managing diverse teams, and optimizing organizational operations to drive productivity and success.
Professional Experience
Head of Administration & HR
Consultancy Firm – Altawkel Immigration Services, UAE | Feb 2025 – Present
Strategic Leadership
- Directed the overall administration and HR operations, aligning both with business objectives and compliance requirements
- Advised top management on organizational development, staffing, facilities planning, and HR policy implementation
- Prepared and managed department budgets, including office expenditures and employee benefit programs
Administration Oversight
- Supervised office operations, including facility management, asset tracking, vendor management, and procurement activities
- Ensured compliance with legal, regulatory, and licensing requirements, including trade licenses, insurances, and renewals
- Led implementation of standardized processes and systems to enhance operational efficiency and reduce overhead costs
HR Management
- Led end-to-end recruitment, onboarding, and employee lifecycle processes to support staffing needs
- Developed and enforced HR policies, employee handbooks, and performance management frameworks
- Coordinated payroll, leave administration, and HRMS updates with internal teams and external service providers
Training & Development
- Designed and facilitated staff training programs and workshops to improve employee engagement and productivity
- Conducted regular performance appraisals and succession planning in collaboration with department heads
Team Supervision
- Managed a team of HR executives, office administrators, compliance officers, and assistants
- Delegated responsibilities, set KPIs, conducted team evaluations, and maintained a collaborative work culture
Technology & Systems
- Oversaw office IT infrastructure, coordinating with IT support to ensure data security and technology readiness
- Implemented digital systems for HR and admin documentation, procurement tracking, and employee management
Head of Administration & HR
Tass Aviation – UAE | Aug 2024 – Feb 2025
Strategic Administrative Leadership
- Spearheaded all administrative and HR operations to ensure alignment with UAE civil aviation regulations and GCAA standards
- Advised the CEO and senior management on workforce planning, office infrastructure, contract compliance, and HR strategy
- Oversaw budgeting and cost control for administration, staffing, licensing, and facility operations
Aviation-Specific Administration
- Managed day-to-day office functions, including flight crew scheduling support, ground handling coordination, and airside pass documentation
- Supervised procurement and maintenance of aviation-specific equipment and supplies (e.g., ground support tools, uniforms, secure ID cards)
- Ensured operational readiness of office and crew facilities, in compliance with safety and security protocols mandated by UAE authorities
Regulatory Compliance & Licensing
- Monitored trade license renewals, AOC-related documentation, GCAA audits, and insurance policies
- Liaised with UAE regulatory bodies (GCAA, DCAA, MOHRE, etc.) to ensure adherence to all statutory and legal requirements
- Maintained accurate, audit-ready records of contracts, permits, and safety certifications
HR Management & Crew Administration
- Led recruitment, onboarding, and licensing processing for cockpit and cabin crew, ground handling staff, and office personnel
- Implemented HR policies in line with aviation labor standards, including fatigue risk management, rostering protocols, and contract renewals
- Managed payroll coordination, visa processing, crew accommodation arrangements, and rotation scheduling in collaboration with operations
Training & Competency Programs
- Coordinated with the Safety and Compliance department to ensure training records, simulator checks, and renewals are up to date
- Organized internal training for support teams and administrative staff, including safety and first aid compliance
Team & Vendor Management
- Led a multi-functional team of HR officers, administrative executives, compliance coordinators, and document controllers
- Oversaw contract negotiations with vendors and service providers for crew transport, staff benefits, IT services, and facility support
Technology & Confidentiality
- Supervised implementation of HRMS and administrative tracking systems for crew data, leave, training, and licensing records
- Upheld strict confidentiality regarding sensitive company information, employee contracts, and operational documentation
Head of Administration
Safaiwala.pk, Karachi | 2019 - 2024
- Led a team of 15 administrative staff, providing direction, coaching, and performance evaluations to ensure high levels of productivity and morale
- Implemented streamlined administrative procedures, resulting in a 65% increase in efficiency and a 30% reduction in operational costs
- Spearheaded the development and execution of strategic initiatives to enhance organizational effectiveness
- Managed all aspects of human resources functions, including recruitment, onboarding, training, and performance management
- Established and maintained strong relationships with external vendors, negotiating contracts to optimize services and reduce expenses
- Collaborated with department heads to identify administrative needs and develop solutions to support business objectives
- Ensured compliance with all relevant regulations and company policies, maintaining accurate records and documentation
Administrative Manager
Royal International Services, Karachi | 2013 - 2018
- Directed a team of administrative professionals in providing comprehensive support to the organization
- Developed and implemented standard operating procedures to streamline administrative processes
- Conducted regular performance evaluations and provided ongoing training and development opportunities
- Acted as a liaison between senior management and staff, facilitating communication and ensuring alignment
- Managed the procurement process, overseeing vendor selection, negotiation, and contract management
- Played a key role in budget planning and monitoring, identifying cost-saving opportunities
Certifications & Specializations
Human Behavior & Psychology
Personality Analysis (Handwriting)
NLP (Neuro Linguistic Programming)
Stress Management
Facebook Marketing
AI Tool Prompting
Business Communication (KASBIT)
Fitness & Personal Training (Level 1-3)
CPR/AED Provision
Nutrition & Weight Training